Resources to Support Installation & Maintenance of the Condair RH Connect

2594905 | Condair RH Connect Quick Start Guide

2594947 | Condair RH Connect Installation Manual

2616384 | RH Connect Commissioning Checklist

2594949 | RH Connect Operation Manual

2598849 | RH Connect Home Owner Manual

2616383 | RH Connect Maintenance Checklist

2594941 | RH Connect Spare Parts List

RH Connect should be installed according to the installation manual and applicable local codes. Before installation, ensure the required electrical supply, water connection, drain connection, and duct mounting requirements are available.

Key installation considerations include:

• Confirm the correct voltage and electrical requirements.
• Ensure proper water supply is available and within the recommended pressure/conductivity range.
• Install the drain connection according to local plumbing requirements.
• Verify sufficient clearance around the unit for installation and future maintenance.
• Ensure the humidifier is installed in a suitable location where steam can be safely introduced into the duct system.
• Ensure the humidifier is installed within range of the homeowner’s wireless network.

Always refer to the RH Connect Installation Manual for complete requirements.

RH Connect requires a 2.4 GHz WiFi network. During setup, ensure the humidifier is installed within range of the end-user’s wireless network.

For best results:

• Confirm the WiFi signal strength at the installation location.
• Ensure the network name (SSID) and password are available before starting setup.
• Avoid installing the unit in areas with poor wireless coverage.
• Verify that network security settings allow the humidifier to connect.

Yes. The RH Connect can operate without a WiFi connection. The unit can be installed and configured through the Condair Connect app during the initial setup, even if the end-user does not have WiFi available for ongoing operation.

Depending on the control configuration:

• External/Demand Controls: The humidifier will operate according to the external control signal, and the user will control the humidifier through the external controls.
• Sensor Controls: The humidifier will operate based on the included control sensor. The unit will operate at the default humidity setpoint of 40% RH.

In either case, the humidifier will continue to operate according to the selected control configuration. However, features that require a WiFi connection, such as remote control & monitoring, notifications through the Condair app, and temperature setback, will not be available.

If WiFi is available, connecting the unit provides access to the full range of the Condair app features and remote diagnostics.

After installation is complete, the installer or homeowner can connect RH Connect through the Condair app.

The setup process includes:

1. Downloading the Condair app.
2. Creating or signing into an account.
3. Adding the RH Connect humidifier by following the in-app instructions.
4. Connecting the humidifier to the local 2.4 GHz WiFi network.
5. Confirming communication between the humidifier and the Condair cloud.

Once connected, users can monitor operation, receive notifications, and access important system information remotely. (Make sure that the proper sensor type settings has been selected on the app)

If the RH Connect cannot connect, verify the following:

• The WiFi network is operating properly.
• The humidifier is connected to a 2.4 GHz network.
• The WiFi password entered is correct.
• The unit is installed within range of the wireless router.
• The humidifier has power and is operating normally.
• The setup process is completed according to the app instructions.

If connection issues continue, resetting the network connection and repeating the setup process may resolve the issue.

Before commissioning, verify that the installation has been completed correctly:

• Confirm electrical, water, and drain connections.
• Verify the steam distributor is properly installed.
• Confirm the Sensor, Air Proving Switch, Pitot tube and the High Limit Humidistat are properly installed.
• Confirm the shut-off valve is open.
• Inspect for leaks or installation issues.
• Ensure the unit is connected to the Condair app

A proper commissioning process helps ensure reliable operation and optimal humidity control. Commissioning and Maintenance checklists are provided with the unit for installers to use when commissioning the unit or during their scheduled maintenance date.

RH Connect settings should be adjusted based on the home’s HVAC system, humidity requirements, and installation conditions.

Important considerations include:

• Desired indoor humidity level.
• Outdoor temperature conditions (Recommended to turn on the Temperature Setback Feature through the app to automatically read outdoor temperatures based on location – The app will adjust the required humidity accordingly to avoid condensation on the windows)
• HVAC system airflow and operation.
• Important: Correct sensor type is selected on the app.
• Home comfort requirements.

The humidifier should be configured according to the installation guide to provide efficient humidity control while helping prevent condensation issues.

Common installation issues can be avoided by following the installation instructions carefully.

Examples include:

• Installing the steam distributor incorrectly in the duct.
• Not providing proper drainage.
• Using an unsuitable water supply connection.
• Installing the humidifier where service access is limited.
• Trying to connect to an unsupported WiFi network.
• Not installing or not testing the Air proving switch and the Pitot tube
• Skipping system testing after installation.

Following proper installation procedures helps prevent performance issues and unnecessary service calls.

After installation, installers should complete a functional check to confirm the humidifier is operating correctly.

Recommended checks include:

• Confirming the unit powers on correctly.
• Verifying water fill and drain operation.
• Confirming steam production (Check for water boiling inside the cylinder – Time will vary depending on water conditions on site)
• Checking communication with the Condair app.
• Confirming humidity control operation.
• Reviewing any warnings or notifications.
• Confirm that the air proving switch is properly installed and detects airflow inside the duct.

Installers should review the basic operation of RH Connect and explain the available features.

End-users should understand:

• How to use the Condair app.
• How to adjust humidity settings.
• How to view notifications and system status.
• Basic maintenance requirements.
• How cylinder replacement notifications help plan future service.

Providing this information helps end-users get the most value from their RH Connect humidifier.

RH Connect provides diagnostic information to help identify potential issues quickly.

When troubleshooting:

• Review the displayed warning or error notification.
• Check water supply and drain connections.
• Verify electrical connections.
• Confirm proper installation conditions.
• Review the manuals for recommended corrective actions.

The Condair app can help provide additional information by displaying system status and notifications.

Installers should explain that RH Connect monitors system operation and provides notifications to help plan maintenance activities.

Cylinder replacement timing depends on operating conditions such as operating hours.

Proactive notifications allow end-users and contractors to schedule maintenance at a convenient time and help minimize unexpected interruptions.

If the end-user changes their WiFi network name or password, RH Connect will need to be reconnected to the new network.

The end-user can update the WiFi connection through the Condair app by following the setup instructions. If assistance is required, installers can help guide the homeowner through the reconnection process.

An E2 error can occur for several reasons, including issues related to the electrical circuit, drain system, or water management components.

To troubleshoot the E2 error:

Check the F2 fuse

• Turn off power to the humidifier and inspect the F2 fuse on the board.
• If the fuse is blown, replace it and restore power to the unit.

Check the water supply

• Confirm that the water shut-off valve is fully open and that the humidifier is receiving water.
• Verify that the water supply line is properly connected and free of restrictions.

Inspect the drain valve

• If the F2 fuse is functioning correctly, the most common cause of an E2 error would be debris or buildup affecting the drain valve operation.
• Turn off power to the humidifier and clean the drain valve to ensure it can operate freely.

Check the fill valve screen

• If the issue persists, inspect and clean the fill valve screen to ensure proper water flow to the unit.

Verify cylinder installation and front door position

• Ensure the cylinder is properly inserted and securely seated in the humidifier.
• Confirm that the front door is fully closed and properly latched before operating the unit.

After completing the required checks and cleaning, restore power to the humidifier and reset the error. If the error returns, contact the Condair Technical Support team for further assistance. Our support specialists can help guide you through additional troubleshooting steps and help resolve the issue